I knew her through the office of course, that and helping her manage and learn to use her computer in the facets of her new job. She was a quiet, slim, slightly mousey woman in her forties. Divorced and now slightly bitter, she was otherwise very ordinary. Not the sort of person you’d look at twice if you passed her in the mall.
I was working on her computer’s intermittent connection to the network. We’d had new network cabling installed and while most of it was to a very high, extremely reliable standard, there were a few machines whose connections were less than reliable. In the end, I had managed to trace it to a very small, faulty batch of wall-boxes. As there were only a few, yours truly was replacing them, rather than spending more of my company’s money having it done professionally. I’m big hearted like that.